Refund policy

We want you to love your purchase. If you are not satisfied, you may request a return or refund within 7 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original packaging.
• The product must not be damaged or heavily used.
• Proof of purchase or order number is required.

Non-Returnable Items

For hygiene and safety reasons, opened or used haircare products may not be eligible for return unless the item arrived damaged or incorrect.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refund Process

Once your return is approved and received, your refund will be processed within 5–7 business days.

Shipping Costs

Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.

Contact Us

For any return or refund questions, please contact us at: info@zeebeautystore.com